Your privacy is important to Xcel Property Group. This statement outlines our policy on how we manage the personal information we hold. The Policy applies to all divisions and organisations within the Xcel Property Group. It is Xcel’s policy to respect the confidentiality of information and the privacy of individuals. Xcel is bound by the National Privacy Principles (‘Principles’) contained in the Commonwealth Privacy Act. The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed.
In summary, the Principles define ‘personal information’ as information or an opinion relating to an individual which can be used to identify that individual.
What kind of information do we collect?
Our business is to understand and meet your needs and provide the services that you require. To do this effectively we need to collect a range of personal information about you. We make all reasonable efforts to protect any personal information that we hold safe from unauthorized access, modification and disclosure. Your personal information will be recorded, amended and used only by authorised personnel who are instructed to keep your information confidential.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by telephone, mail, over the Internet or other electronic media. We hold personal information in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. The Principles also require us not to store personal information longer than necessary. Where we no longer require any personal information that it holds, that personal information should be destroyed or have details which may identify individuals removed.
Accessing and correcting personal information
Under the Principles, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The Principles set out some exceptions to this. To make a request to access information we hold about you, please contact us in writing. We will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
If you have a complaint about the way we collect, use or disclose your personal information, please contact us.
How to contact us
You can contact us about a privacy-related issue by e-mail, phone, facsimile or post :
Xcel Property Group Pty Ltd
Suite 610, 46 Kippax Street, Surry Hills
Sydney NSW 2010
Phone: +61 2 9280 4000
Fax: +61 2 9280 4799